Job Description
As a Care Expert, your mission is to provide expert guidance, technical solutions, and long-term protection to Whirlpool customers. You will act as the primary point of contact for troubleshooting and assistance, ensuring every consumer receives a comprehensive resolution while discovering the value of our service plans. This role is ideal for professional problem-solvers who thrive on helping others and delivering exceptional technical care. At Whirlpool, great products come with great service. To support our consumers, you must be prepared to execute several core functions: providing technical assistance to troubleshoot appliance issues, coordinating service appointments, and offering use-and-care guidance on proper maintenance, such as range cleaning. Additionally, you will build rapport and diffuse tense situations through active listening, while driving revenue by promoting, upselling, and closing Extended Service Plans. Compensation & Schedule:
- Fully remote position, working from home
- base pay: $16.50 / hr with comission opportunities with some selling/upselling roles
- Operational Hours: Monday – Friday, 8:00 AM – 6:15 PM EST
- Mandatory Training: Comprehensive 4-week program (8:00 AM – 5:00 PM EST)
Minimum Qualifications:
- High School Diploma or GED
- At least 1 year of customer service experience
- Intermediate computer skills, including the ability to navigate multiple systems across multiple screens simultaneously
- Typing speed of at least 35 error-free words per minute (WPM)
- A functional cell phone to facilitate required Multi-Factor Authentication (MFA) processes
- Ability to work a full 40-hour weekly schedule within the operational hours windows
- Wired Ethernet internet connection with minimum speeds of 50 Mbps download and 25 Mbps upload. Satellite and Wi-Fi internet not compatible
Professional Attributes That Make You A Good Fit:
- Empathy & Courtesy: Ability to use "caring phrases" and build rapport with frustrated or confused customers.
- De-escalation: Skills to negotiate through and diffuse escalated interactions with clear issue ownership.
- Communication: Command of English with excellent verbal and written communication skills.
- Adaptability: Ability to thrive in a fast-paced environment and maintain a professional brand identity without using company jargon.
salary: $16.49 - $16.51 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
- Build immediate rapport with consumers to establish trust and brand authority.
- Actively identify consumer needs through probing questions and active listening.
- Articulate the features and benefits of protection products, subscription plans, and accessories.
- Meet and exceed volume targets for sales and upselling against described company objectives.
- Manage inbound and outbound interactions via phone, email, or chat while maintaining a professional brand identity.
Skills
- Call Center
- Telephone Etiquette
- Empathy
- Basic Computer Skills
- Active Listening
- Typing Skills
- Sales Support (1 year of experience is preferred)
- Call Center Support
- Basic Software Skills
Qualifications
- Years of experience: 1 year
- Experience level: Entry Level
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Job Tags
Hourly pay, Permanent employment, Temporary work, Work experience placement, Immediate start, Remote work, Work from home, Monday to Friday, Shift work